Terms and conditions
Booking, cancellation and the rest of the small print, in plain language.
By booking a tour with My Local Guide Istanbul, you agree to the following terms and conditions.
Booking and cancellation
- You may cancel a booking up to 24 hours before the tour departure time and receive a full refund.
- Cancellations made less than 24 hours before the tour are not eligible for a refund.
- Rescheduling is subject to availability.
Minimum group size and changes by us
Each tour requires a minimum of 3 participants to run. If the minimum number is not met, you are offered an alternative tour date, or a full refund if rescheduling is not possible.
Dietary requirements
Guests with food allergies, restrictions or special dietary requirements must tell us in advance. We do our best to accommodate them, but a guest with dietary restrictions may not receive the full menu offered on the tour. My Local Guide Istanbul cannot take responsibility for dietary issues that were not communicated before the tour.
Weather
Tours operate in all weather conditions, so dress for the day you are getting: comfortable shoes, an umbrella, a rain jacket. In rare cases of extreme or unsafe conditions, My Local Guide Istanbul reserves the right to cancel the tour and issue a full refund.
Liability and responsibility
Guests take part in the tours at their own risk. My Local Guide Istanbul is not responsible for personal injury, loss, or damage to belongings during the tour. It is the guest’s responsibility to hold valid travel and health insurance.
If anything here is unclear
Ask before you book rather than after. Write to us and you will get a straight answer.